Many customer questions come into my support line, frequently the solution involves something in the Action menu (Backup, Restore, Spot Prices, Sorting, etc.).
The picture below shows the Action menu, a menu item that looks like a piece of paper with an up-arrow thingy. It's sometimes hard to communicate via email what this Action menu thingy is, so I'm providing a post here so people might be able to see a picture.
You know what they say, a picture is worth 1,000 words.
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